Refund Policy

REFUND POLICY

Please take the time to read Stephanie Beauverd's refund and cancellation policy. Stephanie reserves the right to amend this policy at any time and at its sole discretion.

WORKSHOPS & COURSES

  • Payment for workshops is required in full at the time of booking
  • You must be at least 16 years of age to book and attend a workshop run by Stephanie
  • Upon receipt of payment a booking confirmation and ticket will be sent to the provided email address 
  • Refunds are permitted up to 14 days before the date of commencement of the workshop or course, unless otherwise specified on the booking page. There are no refunds for special early bird offer tickets. It is your responsibility to make contact with Stephanie by phone or email to request a refund.
  • There will be no refunds within 14 days of the course or workshop start date, nor will there be any refunds during or after the course.
  • Transfer of a workshop or course booking to a future workshop or course is permitted or you can transfer your ticket to another person. In this instance minimum 3 days notice prior to commencement of the course or workshop is required, otherwise you will forfeit your full payment. It is your responsibility to contact Stephanie and provide the details of the person who will take your spot.
  • No shows will forfeit their full payment
  • If a workshop is cancelled, transfer of the workshop to a future workshop or course will be provided, however if no suitable workshop or course can be agreed then a full refund will be provided
  • Workshop and course locations are subject to change at short notice. If a new location is not suitable then transfer of a workshop to a future workshop or a full refund will be provided

 

COUNSELLING & MINDFULNESS SESSIONS

  • Payment for sessions are required in full at the time of booking
  • You must be at least 18 years of age to book and attend therapeutic sessions
  • Upon receipt of payment a booking confirmation and ticket will be sent to the provided email address 
  • Refunds are not permitted for therapeutic sessions
  • No shows will forfeit their full payment
  • You are free to reschedule your appointment however you must provide a minimum of 24 hours notice prior to your appointment by contacting Stephanie as soon as possible by phone only (not by email) between the hours of 9am to 6pm Monday to Friday, & 9am to 1pm Saturdays.
  • If 24 hours notice is not given or you do not show for your appointment, a cancellation fee of $50 will be charged (except in the case of a medical or personal emergency), regardless of whether a reminder text or email was received or not.

 

SERVICES DISCLAIMER

The service provided by Stephanie Beauverd is offered in good faith and any advice or instruction provided should not be seen as a substitute for the professional advice of medical doctors, psychiatrist or clinical psychologists. In all cases it is the responsibility of each client to seek appropriate professional treatment for any physical or mental symptoms of disease or disorders that they may be experiencing. Stephanie Beauverd as a counsellor has a duty of care to all clients and holds the right to refer you to seek further professional advice when necessary.

A client’s use of the advice or information provided in a counselling or mindfulness session, or a workshop or course, their interpretation of what they see or hear in such sessions or any effects on them or others which they attribute to such sessions is their responsibility alone.

In no event shall Stephanie Beauverd be liable to any person(s) for any loss or damage of any kind which may occur as a result of any therapeutic service or workshop she provides.

 

CONTACT US

If you have any questions, concerns or feedback regarding our refund policy and services disclaimer please email us at: info@selfsetfreeliving.com